There are a lot of problems in this country, both in business and politics. I think leadership is at the forefront of these problems. As I see the success and failure of various leaders, I am starting to see a paradox that should concern us all. Many senior leaders are promoted to their positions based on their confidence which often presents as blatant arrogance when you look at it a little deeper. But that same arrogance limits their ability to lead in a way that breaks new ground and disrupts the relevant domain. As Bezos says, “it is always Day 1”. Which means, you have to always be thinking creatively about disrupting every single thing you do and observe.
I was listening to a talk by Scott Berkun who argues that “All ideas are made from other ideas.” Nothing is ever really new. That which seems new just involves leveraging other ideas, combining them in unique ways, and turning the result into something new. In order to do this you have to listen and learn and ingest the ideas around you. That fails when you are arrogant. People that think they need to prove that they know a little about everything always feel the need to talk, when instead they should be listening for the bits of detail that they DON’T already know. There is no need to continue talking about what you know while listening to someone who clearly knows something different. You might actually learn something. I have been dealing with this arrogance for years and I am so sick of it.
The other day I met with a VP of Architecture to discuss how I can get my hands on some data. Our team is charged with finding staff efficiency. It is a well documented fact that a significant part of an office worker’s day is spent in email. Fido is no exception. And so in wanting to get stats on emails from certain groups that we suspect of driving excessive work, this guy starts lecturing me that I really don’t need this data. Email is not a problem. Who cares about email. I don’t spend any time there. I reply that we have to be thinking about email because it occupies so much time and that we should be considering tools like Slack that get around the inefficient 1980’s mentality of asynchronous communication.
He continues. Email is never going away. It is a communication tool. I use it to communicate with my team and peers and my leadership. You can just use filters. I filter out all other email and I deal with it whenever I get time. Slack is a collaboration tool, it will never replace email. Email is never going anywhere, it is a communication tool.
[Full Disclosure – I have played with Slack, but it is not supported at work, so I have never used it in a professional context]
I started to argue with this guy and wanted to point out all the inconsistencies in his logic and as a leader of technical architecture, isn’t it specifically his job to look for new technology to find ways to let us be more successful and productive? But I needed him to help me get a meeting with someone else, so I kept my mouth shut (believe me, it was just as hard to do that as it is for you to believe that I actually DID it!).
Here is where arrogance kills his ability to lead.
- If a coworker is telling you there is an issue for a constituency you support, how can you possibly argue that it is not an issue because it isn’t one for you? That’s like “Poverty isn’t an issue for people because I am not poor, why don’t they just do what I do?”
- One of the marks of a great leader is strong communication, yet this knucklehead specifically filters out communication channels on the one tool that he labeled as his communication vehicle.
- Subordinates, peers and leaders are EXACTLY the people you should be collaborating with! Why would you not want a tool to help with that? Further, the people that you would communicate with (a lower intensity than ‘collaboration’) you filter out of the tool you use for communication? The arrogance of this nonsense is spectacularly irresponsible.
- This yahoo interviewed me for a data architect role on his team a few years ago but instead gave the job to someone almost as arrogant. But he had no idea who I was and started lecturing me on file layouts and my ability to analyze the data I specifically asked for, so I could analyze it.
When arrogance occupies thought leadership roles, it kills any innovation from beneath because that arrogance assumes that it knows more than anyone under them. It also kills that company’s ability to innovate from that level because these people are incapable of accepting new ideas from anywhere else. Some people actually do know enough to innovate on their own. But they get to that point by being sponges to knowledgeable people around them. Clearly they don’t become arrogant and just decide that they have reached the end of all information and they are done listening to people. That doesn’t make sense. Please don’t talk about Steve Jobs. A logical argument based on an exception, is not conclusive.
You can have the most inspirational visionaries leading a company, but if you pad the levels under them with arrogant people incapable of growing, that organization will die. And if you seed the very senior-most levels with arrogance, then no matter what talent you have beneath, it never sees the light of day. Think about the leaders in our country, business, organizations, your friends. Imagine times when you have seen good ideas around them or from you and what they did. When you feel they are too preoccupied with what they already know, does that make you feel good about the future?
First, let me say…that office picture looks a lot a place that I used to work at. Back then I would agree the arrogance ran like the water off Niagra Falls. I think those people who believe their leadership is grand (aka arrogant) only feel then need to put people down to move in their future directions (aka climbing the corp. ladder). During my just under 10yrs at this place (I call the Triangle) it didn’t matter the business unit you worked in arrogance was all around. I refer to the model they operate by as a bicycle on an ice rink, spinning the wheels but only going inches, when if fact they could go miles if they got off their agenda’s and listened to those doing the work. Sure email consumes workers to the tune of billions a year in unproductive labor, will that change…YES! Autonomy will change it for sure. I won’t belabor that topic so I’ll stick to the arrogance. One of my Directors during my tenure, met with each manager in my Dept. and gave out performance rankings for each worker-bee and told the managers to write reviews around the letter: E – exceeds, P, proficient, N – needs, (not sure they use these anymore but anyway…so if using this model and each is equal rated and/or weighted and you have have 5 categories of work performance, and IF you have 4 performance categories where say one got E,P,P,P in 4/5 and a N in the 5th…it is statistically impossible for the final result to be an Overall .. N! That being said the only answer to this is overall arrogance of the.person who created the grades and grading. Where most people might feel bewildered the short and sweet is exactly what you talk about in this venting blog. It’s not just at Fido aka The Triangle, is all around us. Sometimes we all get caught up being arrogant to some degree, it really is how and whether you can be open minded to the thoughts of someone or something new. “Change is inevitable” god I hate that saying. Sure change will come (aka job security at places like Fido) and people will collaborate to get there, but there will always be some doosher in the middle with third agenda. I firmly believe most people don’t like change, because they get used to what it is they know, and how it makes them feel. Arrogance isn’t any different to those who are arrogant. and, change to them is invasive…but until they see how it benefits them, that’s when the embracing happens. I’m sorry but in a perfect world we would be open minded, and listen better. Throw people, money, and opportunity into the mix and you struggles. It doesn’t have to be this way but it is and will always be….so take the high road and find ways to circumvent or overcome. Or, you can punch them square in the…oh nuts…softball time, gotta run!